Welcome to the Wikipedia Store
Welcome to the Wikipedia Store
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Returns and Exchanges

Q: How do I return or exchange an item? 

If you believe your order was mis-shipped, please contact customerservice@kotisdesign.com with the order # in the subject line and an explanation of the incorrect item you received, we'll happily do what is needed to correct the issue. Otherwise, within 30 days of original purchase, follow the instructions at kotisdesign.com/returns. You will be responsible for shipping the item back to us.  

To make changes to your order before your order has shipped, please contact us with your order# and explanation at merchandise@wikimedia.org.

Q: What about shipping and delivery?

A:  Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier you choose when placing your order. Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
For any other questions please email us at  merchandise@wikimedia.org.