Returns & Exchanges

If you have made a purchase from the Wikipedia Store that does not meet your expectations, you may return it for a refund or exchange within 30 days of the order date.  Lookup your order below to start the process for returns or exchanges. Refunds will exclude shipping cost. 

 

To make changes to your order before your order has shipped, contact us.

 

Use the "Lookup Your Order" below to report a problem after your order has shipped.  We will contact you within 48 hours to resolve the problem with your order.

 

For more details, scroll down to view Q & A.

Q: Who pays shipping costs to return merchandise?

A: If you receive an item that is damaged or defected, or if the order you received was incorrect, we will cover the cost to return or exchange your order. U.S. orders will receive a pre-paid shipping label for returning their merchandise.  We are unable to generate pre-paid shipping labels for international orders, so international customers will be reimbursed for their shipping costs once their package arrives if a receipt of the shipping cost is provided.  For all other reasons for returns or exchanges, the customer is responsible for shipping costs.

 

Q: What about shipping and delivery?

A:  Our fulfillment partner fulfills orders within 2 business days (Mon-Fri), a timeline which does not include shipping.  When expecting a shipment from us, please add 2 business days to any shipment option you may choose. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.